making and taking reservation( English lessons with ms.eva at smk57)

making and taking reservation

• warming up question 
• are you able to make and take reservation
• are you able to show the expression in taking and making reservasion?

after that  ms.eva provide conversation between  reservation with the guest and we commanded to retell.
.and this is


" oneday mr.thomas franch dmound come to hotel to confirm about his reservation before. but wen the reception check and confirm the information to him there is a mistake in the computer and the receptoin very appolagize to him and then mr.thomas ask the reception to change the bed type to king size bed from single size and finally the information iscorrect.